Discovery, Understanding the needs of entrepreneurs and gaining investment

Discovery, Understanding the needs of entrepreneurs and gaining investment
Service Blueprint, Understanding the customer’s digital healthcare journey

Service Blueprint, Understanding the customer’s digital healthcare journey
Innovation, Identifying and sizing new opportunities

Innovation, Identifying and sizing new opportunities
Personas, Understanding customer behaviours and motivations

Personas, Understanding customer behaviours and motivations
Usability Testing, Does this work for our customers?

Usability Testing, Does this work for our customers?
Product Iteration, Optimising on-boarding flow

Product Iteration, Optimising on-boarding flow
Surveys, Understanding why engaged customers return

Surveys, Understanding why engaged customers return

I help teams focus on the problem to be solved, asking critical questions and collaborating with teams to deliver user research which illuminates the customer’s context.

Let’s work together.